For Prom.ua and Rozetka Marketplace sellers
Unclaimed parcels on Prom and Rozetka: we count what refusals cost you and win it back
Marketplace sellers who ship cash-on-delivery orders via Nova Poshta pay every month for parcels nobody picks up. Rampo finds those parcels while they are still waiting at the branch and reminds the buyer on behalf of your shop.
- Audit without an API key or personal data — just 4 columns from Excel
- Call list twice a day, one-tap Viber button
- Impact measured against a control group, not promised
−16,800 UAH/mo
example: 1,200 COD parcels a month, 86% pickup rate, shipping and packaging only
Why marketplaces see so many refused parcels
Marketplace buyers often order in a minute: they compare several offers, click "Buy" and choose to pay on delivery. Two or three days later the parcel is at the branch, and the buyer may have changed their mind, bought cheaper elsewhere or simply forgotten.
For the seller this is real money. Nova Poshta stores a parcel at the branch free of charge for 5 days (not counting the delivery day); after that storage is paid. If the buyer refuses, the parcel is automatically returned to the sender. Return terms depend on your contract and Nova Poshta's rates — check them in your business account.
What an unclaimed parcel costs you
- Outbound shipping — paid, with no money for the goods.
- Packaging and staff time spent on picking and shipping.
- Stock turnover: while the parcel travels back, you cannot sell it.
- Margin you would have earned if the buyer had picked it up.
Most sellers know their pickup rate roughly. The exact figure in hryvnias tends to be an unpleasant surprise — so that is where we start.
Example calculation for a COD shop
- COD parcels per month
- 1,200
- example
- pickup rate
- 86%
- 168 refusals per month
- lost on shipping and packaging alone
- 16,800 UAH
- up to 30,240 UAH if returns are paid
- margin not earned
- 42,840 UAH
- 850 UAH average order, 30% margin
How Rampo works for Prom and Rozetka sellers
It does not matter where the order came from — a marketplace, your site or Instagram. We work with the Nova Poshta parcels you have shipped.
Free pickup-rate audit
Export about 60 days of shipments from your Nova Poshta business account and keep 4 columns: ship date, status, COD amount, delivery cost. Within 1 business day you get your pickup rate and monthly losses in UAH.
Free pilot
If you ship 300+ COD parcels a month, we offer a pilot: 21 days of shipments plus 14 days for every parcel to reach an outcome. The report arrives on day 35.
Call list twice a day
At 09:00 and 15:00 Kyiv time you see COD parcels waiting at a branch or parcel locker, sorted by storage start date. A Viber button opens a chat with the buyer in one tap.
Automatic Viber and SMS reminders
On the Auto plan reminders go out by themselves: on day 2 of storage and 1 day before paid storage, only to buyers who have not picked up yet. Sent in your shop's name.
An honest report
We compare the pickup rate of the reminder group and the control group. You see the difference with its margin of error and decide whether to continue.
Your manager knows whom to contact today
Marketplace sellers often call buyers whenever someone has a spare minute. The call list removes the guesswork: it contains only COD parcels already waiting at a branch, with the ones closest to paid storage at the top.
The manager opens the list on a phone, taps Viber, messages the buyer and marks the outcome. More on the call list page.
- Marks: reached / no answer / promised to pick up
- The list lives for 2 days and only inside your account
- Telegram gets numbers only: count and amount
What changes for the seller
| Typically | With Rampo | |
|---|---|---|
| Pickup rate | Known roughly | Calculated from your Nova Poshta export |
| Whom to remind | Manager searches by hand | Ready list twice a day |
| When to remind | When someone remembers | Day 2 and the day before paid storage |
| Do reminders work? | Unknown | Difference vs control group ± error |
| Where refusals come from | Guesswork | Analytics by product and region (soon) |
Safe for sellers who do not want to take risks
Audit without a key
Learn moreThe audit needs only an Excel file with 4 columns. A file with names, phones or waybill numbers is not processed and is deleted immediately.
A separate API key, only after a contract
Learn moreWe take a Nova Poshta key only after the offer and the personal-data processing agreement are signed. We call just 2 read methods.
The key is encrypted
You delete it with one button in your account whenever you like.
Servers in the EU
Hetzner in Germany or Finland, independent of Ukrainian power outages.
Rampo is currently in its pilot stage. We are inviting the first shops that sell on Prom, Rozetka or their own site and ship 300+ COD parcels a month. The pilot is free, and we do not promise an effect — we measure it.
Questions from Prom and Rozetka sellers
Does Rampo work if I sell only on Prom?
Yes, as long as you ship orders via Nova Poshta with cash on delivery or payment control. We work with your Nova Poshta shipments, not with the marketplace account.
Do you integrate with Prom or Rozetka?
No, and the core service does not need it: the call list and reminders rely on Nova Poshta parcel statuses. Ad-source analytics via KeyCRM, SalesDrive and Horoshop is planned and marked "soon".
I ship fewer than 300 COD parcels a month. Can I join?
The free audit is open to everyone. The pilot and paid plans are designed for 300+ COD parcels a month: below that, losses are usually small, and we will tell you so honestly.
How much does it cost after the pilot?
List — 2 UAH per waybill, Auto — 4 UAH per waybill, with a 990 UAH monthly minimum. Control-group parcels are not billed. You can also pay only for the extra parcels picked up. See pricing.
Do you guarantee a higher pickup rate?
No. An uplift such as +3.5 percentage points is a hypothesis we test in the pilot against a control group. If there is no effect, we say so and stop.
What should I do if a marketplace buyer has not picked up a parcel?
Remind them while it is still at the branch — ideally on day 2 of storage and the day before paid storage. Once refused, the parcel is returned to the sender automatically, so act early.
Find out how much unclaimed parcels cost you
Send a 4-column export and get your pickup rate and losses in UAH within 1 business day. No API key, no personal data.