Free for any shop
Free cash-on-delivery audit: your pickup rate and losses in hryvnias in 1 day
Calculating your pickup rate by hand takes time: you need to collect statuses, drop fresh parcels and sort out returns. Send us a shipment export from your Nova Poshta business account with just 4 columns, and within 1 business day you’ll get a report: how many COD parcels buyers collected, how many came back, and what that costs you every month.
- No API key, no account access
- No names, phone numbers or tracking numbers
- The file is deleted right after the calculation
4 columns
Ship date, status, COD amount, delivery cost — nothing else
How to prepare your Nova Poshta shipment export
It takes about 10 minutes. You make the export yourself — we never get access to your account.
1. Export your shipments
In your Nova Poshta business account, open the list of your shipments, choose roughly the last 60 days and export it to Excel.
2. Keep only 4 columns
Ship date, status, cash-on-delivery or payment-control amount, delivery cost. Delete every other column completely — names, phone numbers, tracking numbers, addresses.
3. Save and upload
Save the file as .xlsx or .csv (up to 5 MB) and upload it through the audit form. No sign-up needed — just an email address for the report.
4. Get your report
Within 1 business day you receive your pickup rate, number of refusals and monthly losses in hryvnias.
Important: if the file contains even one extra column — for example “Phone”, “Name” or “Tracking number” — we do not process it and delete it immediately, and send you instructions on keeping only the 4 required columns. That way your buyers’ personal data simply never reaches us.
What the report includes
Your pickup rate
The share of COD parcels that buyers collected, among parcels with a known outcome.
Refusals per month
How many parcels came back: refused at pickup or returned to sender.
Losses in hryvnias
What you pay to ship parcels nobody collected — the lower bound and a paid-return scenario.
Missed margin
Add your average order value and margin, and we’ll show how much profit never reached the till.
Upside
What you could win back under a +3.5 pp hypothesis — honestly labelled as something only a pilot can confirm.
Recommendations
What is worth trying for your shop — and whether a pilot makes sense at your volume.
How we calculate your pickup rate
Which parcels we count
Only cash-on-delivery or payment-control parcels sent 20–60 days ago. Newer ones may still be in transit or at a branch; older ones may be incomplete in a 60-day export.
How we determine the outcome
We map every status in the export to a Nova Poshta status:
- collected — the parcel was received;
- not collected — refused at pickup or returned to sender;
- undetermined — everything else (for example, still in transit, or an unclear status).
We never count “undetermined” as a loss. If more than 3% of parcels are undetermined, the report is not generated automatically — a person reviews it manually so you don’t get a distorted number.
The formula
Pickup rate = collected ÷ (collected + not collected) × 100%.
Shipping losses = refusals × round-trip delivery cost (from your columns, or 180 UAH by default if there’s no data).
Example calculation
A shop sends 1,200 COD parcels a month with an 86% pickup rate. That is 168 refusals. On shipping and packaging alone it loses at least 16,800 UAH a month, and up to 30,240 UAH if returns are paid. Return terms depend on your contract and Nova Poshta tariffs — check them in your account. More about the formulas on the loss calculator page.
An audit without access to your data
For the audit we need no API key, no account login and no buyer data. Just four columns of numbers and statuses — they can’t tell anyone who your buyers are.
We delete the file right after the calculation. Only you see the report. Read more about how we handle data on the security page.
- No API key or password
- No buyer personal data
- File deleted after the calculation
Questions about the free audit
Is the audit really free?
Yes, for any shop and with no obligation. We run the audit so you can see your losses in hryvnias; the pilot is offered only to shops with 300+ COD parcels a month.
How do I calculate my pickup rate myself?
Take COD parcels sent 20–60 days ago and divide the number collected by the sum of collected and returned. Ignore “in transit” statuses. Or send us the file and we’ll do it for you.
Why exactly 4 columns?
That is enough to calculate the pickup rate and losses, and the file contains no personal data. A file with any other column is not processed and is deleted.
What period should I export?
Roughly the last 60 days. We count parcels sent 20–60 days ago — they already have a final outcome.
How long does the report take?
Up to 1 business day. If more than 3% of parcels have an undetermined status, we review the report manually, which may take a little longer.
What happens after the audit?
Nothing mandatory. If the number hurts and you ship 300+ COD parcels a month, we’ll offer a free pilot. See how it works.
Find out your pickup rate
Export your shipments, keep 4 columns, and within 1 business day get a report on your pickup rate and losses in hryvnias.