Pilot
0 UAH35 days
We test the effect on your parcels with a control group.
- Call list
- Report with margin of error on day 35
- No commitment
For shops shipping cash on delivery with Nova Poshta
Raise your cash-on-delivery pickup rate: we count your losses in hryvnias and win them back
Rampo helps online shops reduce refused and uncollected COD parcels. Twice a day it gives your managers a call list, reminds buyers on Viber with SMS fallback, and honestly measures the uplift against a control group. Start with a free audit — no API key and no access to your account required.
- Audit from a 4-column export — no names, phone numbers or tracking numbers
- Report within 1 business day
- 35-day pilot — free of charge
−16,800 UAH/mo
Example calculation: 1,200 COD parcels a month at an 86% pickup rate — the minimum a shop loses on shipping refused parcels alone
What uncollected parcels cost
- uncollected parcels per month
- 168
- Example calculation: 1,200 COD parcels, 86% pickup rate
- minimum loss on shipping and packaging
- 16,800 UAH
- Up to 30,240 UAH if returns are paid
- of margin not earned each month
- 42,840 UAH
- Average order 850 UAH, 30% margin
- of free storage at a Nova Poshta branch
- 5 days
- Excluding the delivery day; paid storage after that
How much you lose on refusals — and how much you could win back
Enter your monthly COD volume, pickup rate, average order value and margin. The calculator shows the lower bound of your shipping losses, the margin you miss and the estimated benefit of a higher pickup rate.
You lose at least
−16,800 UAH/mo
on refused deliveries (up to 30,240 грн if returns are paid)
168 refusals a month · Lost margin: 42,840 грн
Could be won back
+14,600 UAH/mo
assuming +3,5 pp pickup (a hypothesis we test in a pilot with a control group)
“Auto” plan cost: 3,840 грн · ≈ 3.8 UAH per 1 UAH paid
“Could win back” assumes a +3.5 percentage-point uplift — a hypothesis we test in a pilot with a control group. It is not a guarantee: only a pilot shows the real uplift for your shop.
Four tools to increase your parcel pickup rate
We don’t sell “one more SMS”. We sell measured uplift: how many extra parcels were collected because of us, on top of what your shop already does.
Free pickup-rate audit
Learn moreSend a shipment export from your Nova Poshta business account with just 4 columns. Get your pickup rate and your monthly loss in hryvnias. No API key, no personal data.
Call list twice a day
Learn moreAt 09:00 and 15:00 Kyiv time: COD parcels waiting at a branch or parcel locker, sorted by storage start date. One-tap Viber button and call outcome tags.
Viber reminders with SMS fallback
Learn moreSent automatically on day 2 of storage and 1 day before paid storage begins — only to buyers who haven’t collected yet. In your shop’s name.
Refusal analytics (coming soon)
Learn moreWhere serial refusers come from: by product, region and ad source, using UTM tags from KeyCRM, SalesDrive or Horoshop. Currently in development.
How to raise your pickup rate with Rampo
From the first audit to the “pay or not” decision — with no risk to the shop.
Audit in 1 day
Export about 60 days of shipments, keep 4 columns and upload the file. We count parcels sent 20–60 days ago and show your pickup rate and losses in hryvnias.
Terms and agreement
If the number hurts and you ship 300+ COD parcels a month, you accept the public offer and sign a data processing agreement. Only then do you create a separate API key.
Free pilot
21 days of shipments plus 14 days for every parcel to reach an outcome. Half of the buyers form a control group that receives no reminders from us.
Report on day 35
We show the pickup rate in each group, the difference and the margin of error. Effect confirmed — we invoice; not enough data — we continue for free; no effect — we stop, honestly.
A call list your managers can actually get through
Twice a day Rampo checks the status of your shipments and collects the COD parcels that have arrived at a branch or parcel locker. The list is sorted by storage start date, so the parcels closest to paid storage and return come first.
A manager opens the list on their phone, taps the Viber button and messages the buyer in one tap. After the conversation they tag the outcome, so nobody calls the same buyer twice. Read more on the call list page.
- Refreshed at 09:00 and 15:00 Kyiv time
- Tags: “reached”, “no answer”, “promised to collect”
- Available only inside the account, kept for 2 days
Buyer reminders timed by storage deadline, not by status change
Most CRMs send one SMS when the parcel arrives. Rampo reminds differently: on day 2 of storage and 1 day before paid storage — and only to buyers who haven’t collected yet. Those who already picked up their parcel get nothing extra.
The message goes out on Viber in your shop’s name and automatically falls back to SMS if Viber isn’t available. The shop registers its own SMS sender name and Viber sender, which takes 2–4 weeks, so we recommend applying right away. Details on the Viber and SMS reminders page.
- Viber with SMS fallback
- Your shop’s name as the sender
- Only to buyers who haven’t collected their parcel
Honest measurement: a control group instead of promises
How do you know reminders really raise the pickup rate, and it isn’t just the season? During the pilot, buyers whose phone number ends in an odd digit go into a control group: we don’t remind them. Everything you do today — your own SMS, your managers’ calls — continues for both groups.
Both groups were shipped on the same days with the same advertising, so the difference in pickup rate between them is our effect. We show it with its margin of error and draw conclusions only when there are enough parcels. See how it works on the methodology page.
- Split by the last digit of the buyer’s phone number
- A buyer never moves from the reminder group into control
- After the pilot the control group is 20% and is not billed
How Rampo differs from CRM SMS
We don’t switch off your CRM SMS — it keeps running for both groups. We add what a CRM doesn’t have.
| No service | Your own CRM SMS | Rampo | |
|---|---|---|---|
| Who reminds | Nova Poshta, once | CRM on status change | Manager via call list + automatic reminders |
| When | When the parcel arrives | When the parcel arrives | Day 2 and the day before paid storage |
| To whom | Everyone | Everyone | Only those who haven’t collected |
| Call list | Manually from the account | Depends on setup | Twice a day, by storage deadline |
| Do you know it works? | No | No | Yes — difference vs control ± margin of error |
| Losses in hryvnias | Unknown | Unknown | Calculated in the audit and weekly |
| Refusal analytics by source | No | Partly | Coming soon |
Pricing: pay only for parcels outside the control group
A free pilot first. Then per-parcel pricing or pay-for-results.
List
2 UAHper parcel
Call list twice a day and weekly numbers.
- Minimum 990 UAH/month
- Control group not billed
- One-tap Viber
Most popular
Auto
4 UAHper parcel
Everything in List plus automatic Viber and SMS reminders.
- Minimum 990 UAH/month
- Reminders on day 2 and the day before paid storage
- Viber with SMS fallback
Integrations
Nova Poshta works today. CRM integrations for refusal analytics are in development.
Nova Poshta
AvailableA separate API key, only two read methods: shipment list and statuses.
KeyCRM
SoonProducts and order UTM tags for refusal analytics.
SalesDrive
SoonOrder sources and products to find where refusers come from.
Horoshop
SoonFor Horoshop stores that ship cash on delivery.
Telegram
AvailableDaily numbers for the owner: how many parcels are waiting and their total value. No personal data.
Data security is part of the product
A Nova Poshta API key has no read-only mode, so we handle it with care. The audit needs no key at all. The pilot needs one only after you accept the offer and sign a data processing agreement — and only a separate key that you can delete with one click.
Data is stored on Hetzner servers in the EU (Germany or Finland), unaffected by power outages in Ukraine. Read more on the data security page.
- Only 2 read methods of the Nova Poshta API, key encrypted
- Telegram gets numbers only — no names, phones or tracking numbers
- Call lists kept 2 days, parcel data 90 days
Frequently asked questions
How can an online shop reduce cash-on-delivery refusals?
Start with numbers: calculate your pickup rate and shipping losses. Then send timely reminders to buyers who haven’t collected and call them by storage deadline. A control group shows whether it really works for your shop.
We already send SMS from our CRM. Why Rampo?
We don’t switch your SMS off — it continues for both groups. We measure the uplift on top of it and remind by storage deadline only those who haven’t collected. If there is no uplift, pay-for-results costs you nothing.
Nova Poshta already notifies the buyer. Isn’t that enough?
The Nova Poshta notice arrives once and not in your shop’s name. A reminder from your shop on day 2 and the day before paid storage is different. Whether it works for you is shown by the control group, not by our words.
Who is it for?
For shops that send 300+ cash-on-delivery or payment-control parcels a month via Nova Poshta. The free audit is open to everyone.
Why do you need a Nova Poshta API key?
Not for the audit. For the pilot — only after the offer and agreement: a separate key, two read methods, stored encrypted, deletable with one click. See security.
How much does it cost?
The pilot is free. Then 2 UAH (List) or 4 UAH (Auto) per parcel outside the control group, minimum 990 UAH a month. Or pay only for extra collected parcels. See pricing.
Do you guarantee a higher pickup rate?
No. No honest service can. We test the effect in a pilot with a control group and report it with a margin of error. If there is no effect, we stop — no invoice.
What about buyers’ personal data?
Telegram receives only numbers — parcel count and total value. Call lists are kept 2 days, parcel data 90 days. Servers are in the EU.
Find out your pickup rate tomorrow
A free audit from a 4-column export: no API key, no names or phone numbers. Report within 1 business day. We’re inviting the first shops to the pilot.